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Returns & Exchanges

Returns & Exchanges

Not the right fit or color? No problem. We back every pair with a 30-day guarantee.

30-Day Money-Back Guarantee

If you are not completely happy with your gaiters, return them within 30 days of delivery for a full refund or exchange — no questions asked.

Return Conditions

  1. 1

    Items must be unworn and in original condition.

  2. 2

    Keep the original packaging when possible.

  3. 3

    Sale and clearance items are final sale unless defective.

How to Start a Return

  1. 1

    Email jason@chaofengchina.com.cn with your order number and reason.

  2. 2

    We send a prepaid US return label (international customers get instructions).

  3. 3

    Drop it at any post office — refunds process within 5–7 business days of receipt.

Exchanges

Want a different size or color? Exchanges are free within the US. Tell us what you would like instead and we ship the replacement as soon as we receive the original.

Damaged or Defective

If your gaiters arrive damaged or develop a manufacturing defect, we replace them free of charge — no return shipping cost to you.

Questions about a return?

Our support team is happy to help with fit, exchanges, or anything else.

Contact Support

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